Conflict Resolution In Working With Staffing Issues Training - 2 Days - T0204dQU
The aim of the course is to familiarise course participants with the concepts relating to conflict resolution and how to apply these principles directly into workplace practice. The course will recognise different aspects of conflict that staff and professionals may encounter and be aware of different methods of resolving such conflicts. The course is directed towards those individuals who predominantly have management responsibility of staff. The course will address the issue of conflict resolution in an attempt to fully appreciate a wide range of aspects relating to things such as communication in conflict, recognising warning signs, de-escalation techniques and anger management. All aspects of this course are aimed at informing best practice in the workplace. At the end of the training course participants will undertake a knowledge based test pertaining to the content of the course delivered.
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